SERVICES
FAMILY URGENT RESPONSE SYSTEM (FURS)
The Family Urgent Response System (FURS) is a free 24/7/365 hotline for foster youth and caregivers. This safe, judgment-free, and confidential hotline is available to talk about any worries or problems you may be experiencing. Call or text 1-833-939-3877.
WHO IS FURS FOR?
The Family Urgent Response System (FURS) is a free statewide hotline and local mobile response team for foster youth and caregivers experiencing challenges or distress. This safe, judgment-free, and private hotline is available via phone, text, and chat to get help with any worries or problems youth or caregivers are experiencing. Mobile response teams are made up of trained mental health clinicians and counselors and are available for in-person support. FURS serves children and youth up to age 21 who are currently in foster care, or who have left foster care for any reason, including reunification with a parent or guardian. Youth may be in either child welfare or probation-supervised foster care.
WHEN TO CALL FURS
For youth:
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Feeling frustrated, alone, sad, unsupported, or unsafe in your environment
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Have had a challenging conflict with a caregiver, roommate, or teacher
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Thinking about running away or hurting yourself
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Needing information on local resources
For caregivers:
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Need help to deescalate a challenging conflict
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Feeling sad, frustrated, overwhelmed, or experiencing caregiver burnout
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Need support during a mental health crisis or a parenting challenge
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Connect to long-term resources in the community such as parenting support groups
HOW FURS WORKS
When youth and caregivers contact the FURS statewide hotline, they’re connected with counselors that are ready to listen and talk about their concerns ranging from frustrations at home to crisis situations. For Alameda County youth and caregivers, the hotline staff will connect callers with WestCoast counselors to receive additional support on the phone. We will then meet with the youth and/or caregiver in person within 1-3 hours, or at a designated time, to stabilize crisis situations or address other needs. WestCoast can also refer youth and caregivers to longer term services in the community such as ongoing mental health services or support with accessing housing or educational assistance.
LEARN MORE
Youth and caregivers can call the FURS hotline 24/7. Call or text 1-833-939-3877. Both the statewide hotline and local mobile response teams are available whenever needed. To learn more, visit the California FURS website or check out the links below.